FAQs – Will a Delivery Robot work for me

  1. Fill in an inquiry form or call us, and our friendly team will be in touch with you to discuss your options. 
  2. We would ideally require some pictures and videos of your venue layout to decide if our Delivery Robots are suitable.
  1. Our Robots are suitable for use in flat environments such as hard floors, tiles, and certain carpets; it is not ideal for use in environments where there are steps. 
  2. It is not recommended to use the Robot on wet surfaces. 
  3. Our Robots can transverse ramps but would need a site review.
  1. The minimum travel width of the Robot should be greater than 70cm.

 

  1. 3D Obstacle Avoidance Technology ensures the safety of anyone stepping in the front.

 

  1. No, Robots do not take food orders.
  1. No, Robots cannot open the doors between the kitchen and dining area.
  1. No, Robots cannot navigate over thick rugs and even certain kitchen mats.
  1. Please refer to the answer given in 3.1
  1. Yes, our Robots can work in the outdoor courtyard settings as well; however, please refer to our ideal venue layout section (See 2.1). Alternatively, you can always call our friendly team on 0800 087 700 to discuss further.
  1. No, our Robots cannot climb stairs. 
  1. If Your Venue Layout or Environment Has Changed, please call us on 0800 087 700, and we will re-map your venue. Please note that this service is chargeable.
  1. HolaBot comes with 5 (Five) Pager watches.
  1. Passive mode is the primary collection mode of HolaBot, and needs  to be used with a watch/pager: 
    1. When a request is initiated through the pager, the Robot will go to the designated call point (Pick Up Point) to perform the collection task. 
    2. After the staff member loads the empty dishes, the Robot will return to the dishwashing room (Delivery Point) for  unloading and then return to its standby location
  1. We would require a set table number for the Robots to deliver food;  Alternatively, the venue can use QR Codes for table ordering.
  1. Yes, QR Codes will work for Table Ordering. Please call our friendly team on 0800 087 700 to discuss further.
  1. BellaBot or KettyBot can be used in Cruise mode to deliver drinks to the table.
  2. HolaBot can be used to collect the Dirty Dishes once the guests have finished eating.
  1. The battery can last 8 to 12 hours, depending on the usage on a single charge.
  2. Utilising  power exchange technology, clients can quickly exchange batteries. Additional batteries sold separately

  1. The designed maximum climbing angle of the Robot is 7.5°, but in order to prevent the dishes from toppling, it is recommended that the slope of the dishes is within 5º; to prevent possible risks caused by the Robot slipping back and forth, avoid pausing the Robot while it is going uphill; to prevent the Robot from falling accidentally on the slope, the width of the slope should not be less than the minimum passing width of 0.80cm, and the rollover angle should not exceed 5°
  2. In venues where the travel width is greater than 2m, two robots can be configured to travel side by side in the opposite direction (the specific width can be evaluated by the technical staff based on the actual scenario); otherwise, they will move by making their way.
  3. The standard entrance of the kitchen should be greater than 1.2m, and less than 1.2m may cause certain human-machine congestion